FAQ | My Site 1

Where are you located?

We are based in Atlanta, Georgia, but we ship nationwide.

What is Not of This World?

Not of This World is a clothing brand that blends faith, fashion, and individuality to create stylish, high-quality apparel.

Do you have a physical store?

Currently, we operate online only, but stay tuned for upcoming pop-up shop events.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Afterpay (if applicable).

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 24 hours of purchase. Contact us immediately if you need to make changes.

How do I know my order was placed successfully?

You will receive a confirmation email with your order details once your purchase is complete.

How long does shipping take?

Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days.

How much is shipping?

Shipping rates vary based on your location and selected shipping speed. Free shipping is available on orders over $100.

Do you offer local pickup?

At this time, we do not offer local pickup. All orders are shipped directly to your address.

Where do you ship?

We currently ship across the U.S. and will offer international shipping soon.

Do you offer refunds?

We currently offer store credit or exchanges only. Refunds are only issued in cases of defective or incorrect items.

How do I initiate an exchange?

Email us at Info.notw@gmail.com with your order number and reason for an exchange. We will provide return instructions.

What is your return policy?

We accept returns within 14 days of delivery for store credit or an exchange. Items must be unworn, unwashed, and in their original packaging.

What if I received the wrong item or a defective product?

Please contact us immediately at info.notw@gmail.com with a photo of the item, and we will send a replacement.

How can I stay updated on new drops and promotions?

Follow us on Instagram, TikTok, and subscribe to our email list for exclusive updates and discounts.

Do you offer bulk orders?

Yes! If you’re interested in bulk purchases, please contact us at info.notw@gmail.com for more details.

How can I contact customer service?

Email us at info.notw@gmail.com or use the contact form on our website. We respond within 24-48 hours.